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HOMEOVET Veterinary Clinic is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Your Consent
By placing an order over the website, accepting the terms and conditions and/or submitting your data to us you agree to this use. This meets the EU conditions for lawful processing and enables us to enter into and fulfil the contract of sale with you the data owner.
We will not sell your name, address, e-mail address, or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from selected third parties and us when you become a member of HOMEOVET Veterinary Clinic .
All Veterinary Clinic members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on the HOMEOVET website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in any email communications which might we send you.
What information we collect
We collect following information from you
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Your name
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Your address,
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Your Email-address
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IP address
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Your language and currency preference for our website
Note: we do not collect any credit card/bank details information. All credit card details or Bank details that you enter during online purchase process is handled by the payment gateways (PayPal, Braintree, Klarna or Molliepayments) on their secure environment, see Privacy Policy, Paypal, Mollie.com , Klarna.com, Braintree.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How we use the information we gather
We log all IP Addresses from where order has been generated to protect and prosecute any fraudulent activity.
Email Addresses are collected and used to notify customers of their order, new products or important upgrades or login in our websites.
Address are used for delivery your order to your place: In order to fulfil your order we may need to disclose some of your information to our (delivery) partners including but not limited to; Parcel.NL, DPD, UPS, FedEx.
We do not sell any information we collect to third parties nor do we disclose any information to third parties without the consent of the information owner.
The people that are given access to this information
The website administrator and owner have access to your information.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. We store only your language, currency preference , Google analytics and your session data in cookies. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit HOMEOVET Veterinary Clinic , by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using Google analytics, cookies and code, which is embedded, in the site. Both the Google analytics, cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. HOMEOVET Veterinary Clinic uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at post@homeovet.eu
Protecting your security
To safeguard your personal information, we use servers located in a securely hosted environment.
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
Transfers of your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for HOMEOVET VETERINAIR PRAXIS or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
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in the event that HOMEOVET VETERINAIR PRAXIS sells or buys any business or assets;
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if HOMEOVET VETERINAIR PRAXIS or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
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if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of HOMEOVET Veterinary Clinic, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking your Details
If you wish to verify the details you have submitted to HOMEOVET Veterinary Clinic you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe, as you will be responsible for any action, which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function, as that would permit other people using your terminal to access your personal information.
Contacting us
Homeovet Veterinairy Clinic (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which HOMEOVET holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of $10 to meet our costs in providing you with details of the information we hold about you.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the HOMEOVETVeterinary Clinic team, who will be delighted to answer any questions you may have.
You can either contact us through contact us section of our website
Or, write to us at:
Getfertweg 290-7
7512 BG
Enschede.
Nederland.
Kvk nr: 08166868
Btw nr:NL8187.71.008,B01